How long does a repair take?
Turnaround depends on the device and the part:
• iPhone / Android phone repairs: 30-60 minutes while you wait when the part is in stock. Common screen, battery, charging-port, and back-glass jobs are same-day if booked ahead.
• iPad / tablet repairs: 60-90 minutes for most jobs (screen, battery, charging port).
• MacBook + PC laptop repairs: 1-3 business days for screen / battery / keyboard / SSD / RAM. We text status updates throughout.
• Gaming console repairs: 2-5 business days (PS5/PS4 HDMI port, Xbox controllers, Switch Joy-Con drift).
• Drone repairs + component-level board work: 5-7 business days. We disclose success likelihood and quote up front.
• Water damage diagnosis: 24-48 hours for the assessment + quote.
Every quote includes an estimated turnaround, and we text you when the device is ready for pickup.
Will I lose my data during the repair?
Most repairs do not affect your data — screen, battery, charging port, camera, etc. If a repair carries any data-loss risk (rare), we tell you upfront so you can back up first. We can also perform a backup as part of the service.
Do you use original parts?
Yes — and you choose the grade. For most repairs we offer multiple part grades so you pick what fits your budget and use case:
• Service Genuine OEM (Apple SSR / Samsung Service): The factory part. Identical to what Apple or Samsung uses in their own repairs. Preserves Face ID, True Tone, battery health pairing.
• Refurbished OEM: Original Apple/Samsung panel re-laminated to new glass. Strong middle option — same screen feel, lower price.
• Aftermarket Hard OLED / Incell: Third-party panels manufactured to spec. Best price; minor variations on advanced features (occasional "Service" notification on iPhone 11+).
We always disclose the part grade and any feature implications (Face ID compatibility, True Tone) before any work begins. For batteries, charging ports, cameras, and other components we follow the same three-grade pattern where the supplier offers it.
Request your specific quote at Get a Quote and we'll lay out the grade options for your model.
Can you fix water-damaged devices?
Yes. We assess every water-damaged device with an open-and-clean diagnosis — opening the device, removing residue, ultrasonically cleaning the logic board, and inspecting for component damage. We share a transparent quote before any repair work begins.
Important: while the device is wet or recently submerged —
• Do NOT charge it. Power running through corroded contacts is what kills most water-damaged phones.
• Do NOT turn it on. Same reason — short circuits in saturated components.
• Do NOT put it in rice. Rice doesn't draw water from sealed components and just slows the dry-out.
• Power off if still on, then bring it in immediately.
The sooner we get the device, the better the recovery rate. Within 24-48 hours of contact, most water-damaged iPhones recover fully. After a few days of sitting wet, corrosion sets in and we may need board-level component replacement or data recovery only.
We service water damage on iPhones, Samsung Galaxy, Pixel, MacBooks, iPads, and gaming consoles.
What if my device cannot be repaired?
If we determine your device can't be repaired or the cost exceeds replacement value, we tell you honestly so you can decide. There's no charge for the diagnostic consultation in that case (in-shop). For used-device replacements, ask about our refurbished inventory.
Will repairing my iPhone affect Face ID or True Tone?
We use parts and procedures designed to preserve Face ID and True Tone where possible. On newer iPhones with stricter component pairing, some features may show an "unknown part" message in Settings — this is Apple software, not a defect. Battery health, charging, and longevity are unaffected.
