Fast shipping. Tracking on every order.

Yes. Standard Ground shipping is free on every used device and on any order with $350+ of merchandise — it applies automatically at checkout, no code needed. The faster tiers (2-Day, Overnight) stay at their listed price if you’d like to upgrade. Individual repair parts and accessories ship at the standard rate on their own, but still ship free as part of any $350+ order.

All online orders ship from our warehouse in Manassas, VA 20110. Our retail repair shop in New Haven, CT is for in-person device repairs by appointment only — it does not fulfill online orders.

Yes — we ship to Canada and New Zealand at a flat $39.99 per order. Most parts arrive in 7–14 business days (Canada) or 10–21 business days (New Zealand) plus customs processing. Customs duties and import taxes are the recipient’s responsibility. For other countries, contact us for a quote.

Eastern Time (EST/EDT). Our warehouse is in Virginia. If you’re on the West Coast, the 5:00 pm EST Standard Ground cut-off is 2:00 pm Pacific.

It ships the next business day. We don’t ship Saturday or Sunday (except for Saturday Delivery service). A Monday-morning order placed at 4:55 pm EST ships Monday; a 5:05 pm order ships Tuesday.

If your order hasn’t shipped yet, yes — contact us or call (203) 442-6070 with your order number and we’ll adjust it.

Contact us immediately with your order number and tracking number. We’ll file a claim with the carrier and either replace the order or refund you. Our 90-day manufacturer warranty also covers any defects.

Not currently. Our New Haven, CT shop is for in-person device repairs by appointment only — it does not stock retail inventory. All online-store orders ship from Manassas, VA.

In most states yes — sales tax is applied to the combined product + shipping subtotal where required. For Connecticut deliveries, CT sales tax (6.35%) applies to both products and shipping.

For non-defective returns (changed mind, ordered the wrong part), the customer pays return shipping at carrier rates. You can use any carrier — we recommend USPS Ground Advantage with tracking for the lowest cost. Pack the item with the original packing slip and ship to: CCT Repairs, 11101 University Blvd, Manassas, VA 20110. For defective items covered by our 90-day warranty, return shipping is on us — contact us with your order number and we’ll send a prepaid return label. See the full return policy.