Fast shipping. Tracking on every order.

Yes. Standard Ground shipping is free on every used device and on any order with $400+ of merchandise — it applies automatically at checkout, no code needed. The faster tiers (Overnight) stay at their listed price if you’d like to upgrade. Individual repair parts and accessories ship at the standard rate on their own, but still ship free as part of any $400+ order.

All online orders ship from our warehouse in Manassas, VA 20110. Our repair shop in New Haven, CT handles in-person repairs by appointment; if you choose Local Pickup at checkout, your order ships to the New Haven shop first and we text you to book a pickup time once it arrives.

Yes — we ship to 27 countries: Canada, United Kingdom, Ireland, Germany, France, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Iceland, Spain, Italy, Portugal, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Israel and the United Arab Emirates. Choose International Economy ($39.99, 7–21 business days), International Priority ($49.99, 5–10 days) or DHL Express Worldwide ($24.99, 2–5 days) at checkout. International orders have a $35 merchandise minimum, must ship to the card’s billing country, cannot go to PO boxes, and orders of $150 or more add a $3.00 signature-confirmation surcharge to the shipping rate. Customs duties and import taxes are the recipient’s responsibility. Rates may vary in rare cases for carrier extended zones; checkout always shows the exact amount. For other countries, contact us.

Eastern Time (EST/EDT). Our warehouse is in Virginia. If you’re on the West Coast, the 5:00 pm EST Standard Ground cut-off is 2:00 pm Pacific.

It ships the next business day. We don’t ship Saturday or Sunday (except for Saturday Delivery service). A Monday-morning order placed at 4:55 pm EST ships Monday; a 5:05 pm order ships Tuesday.

If your order hasn’t shipped yet, yes — contact us or call (203) 442-6070 with your order number and we’ll adjust it.

Contact us immediately with your order number and tracking number. We’ll file a claim with the carrier and either replace the order or refund you. Our 90-day manufacturer warranty also covers any defects.

Yes, by appointment. Select Local Pickup — New Haven, CT at checkout (free). The part ships from our Manassas warehouse to the New Haven shop (3–5 business days); when it arrives we text you to book a pickup time. Please wait for that text before coming in — the shop does not keep retail stock on hand.

In most states yes — sales tax is applied to the combined product + shipping subtotal where required. For Connecticut deliveries, CT sales tax (6.35%) applies to both products and shipping.

For non-defective returns (changed mind, ordered the wrong part), the customer pays return shipping at carrier rates. You can use any carrier — we recommend USPS Ground Advantage with tracking for the lowest cost. Pack the item with the original packing slip and ship to: CCT Repairs, 11101 University Blvd, Manassas, VA 20110. For defective items covered by our 90-day warranty, return shipping is on us — contact us with your order number and we’ll send a prepaid return label. See the full return policy.