How does mail-in repair work?

Fill out the mail-in form on our website, ship the device to our Manassas, VA warehouse, and we diagnose and quote within 1–2 business days of receipt. Once you approve the quote, we repair and return-ship via insured carrier with tracking.

Where do I ship my device?

Ship mail-in repairs to: CCT Repairs, 11101 University Blvd, Manassas, VA 20110. Include your name, return address, contact info, and a brief description of the issue. We recommend USPS Priority Mail or UPS Ground with insurance.

How long does mail-in repair take?

After we receive your device, we diagnose and quote within 1–2 business days. Once you approve, the repair itself typically takes 1–3 business days plus return shipping (1–4 days via USPS Priority Mail). Total turnaround is usually 5–8 business days door-to-door.

NATIONWIDE · INSURED INBOUND · 90-DAY WARRANTY

Mail-in repair, shipped back fast.

Can't make it to our shop? Ship your device to us — we'll diagnose, quote, repair, and ship it back with tracking. Same warranty as in-shop repairs.

3–7 day turnaround Tracking both ways Quote first, repair after approval 90-day warranty

How it works

4 steps from broken to fixed.

Fill out the form

Tell us about your device, what's wrong, and your return address.

Print & pack

Print the packing slip we email you and ship the device to our New Haven shop.

We diagnose & quote

You approve the quote first. We never repair without confirmation.

Shipped back

Repaired and shipped back with tracking. 90-day warranty on parts & labor.

Authorization form

Submit your mail-in request.

All fields marked * are required.

Customer info

First name*

Last name*

Phone*

Email*

Return shipping address

Street address*

City*

State*

Zip*

Device info

Device type*

Brand / Manufacturer*

Model*

Color

Device password / passcode

Serial / IMEI

Describe the problem*

Inbound shipping (optional)

Shipping carrier

Tracking number

Work authorization

I authorize CCT Repairs to inspect and diagnose my device upon receipt. CCT will contact me with a quote before performing any work. I understand a diagnostic fee applies ($34.99 phones · $44.99 computers · $54.99 other), which is applied toward the total if I approve the repair. CCT is not responsible for data loss — I'll back up my device first. Return shipping is added to the final invoice. All repairs include a 90-day limited warranty.

Your info is private and never shared.

Ship to

CCT Repairs

157 Church Street, 19th Floor
New Haven, CT 06510

USPS Priority Mail or UPS Ground with tracking recommended. We'll email you a packing slip after you submit the form.

Diagnostic fees

Phones $34.99

Laptops & computers $44.99

Other devices $54.99

Diagnostic fee is applied toward the repair cost if you approve. If you decline the quote, only the fee + return shipping applies. Plus CT sales tax.

Packing tips

Use a padded box or wrap the device in bubble wrap
Remove SIM cards and memory cards before shipping
Include the charger if sending a laptop or tablet
Back up your data — we are not responsible for data loss
Use a carrier with tracking (USPS Priority, UPS Ground, FedEx)
Drop the tracking number in the form so we can watch for it

Common questions

Before you ship.

How long is the full turnaround?

3–7 business days from when we receive the device. Diagnosis & quote within 24 hours of arrival; repair within 1–3 days once you approve; return shipping 2–3 days.

Do you cover inbound shipping?

No — you pay to ship your device to us. We pay for nothing inbound. Return shipping is added to your invoice once the repair is approved.

What if I don't approve the quote?

You only pay the diagnostic fee + return shipping. We pack and ship the device back, unrepaired, with tracking.

What if my device can't be repaired?

If we can't repair it (cost-prohibitive, unavailable parts, etc.), we'll tell you upfront and only charge the diagnostic fee + return shipping.

How does the warranty work for mail-in?

Same 90-day warranty as in-shop repairs. If anything fails within 90 days you can ship it back — we cover return shipping on warranty claims.

Do you do international mail-in?

US only for now. International customers should contact us directly for special arrangements — call (203) 442-6070 or use the contact form.

What about data loss?

Back up your device BEFORE shipping. We can't be responsible for data loss during repair. If you can't back up because the device is broken, mention it on the form — we'll discuss options.

Devices left unclaimed?

Devices not paid for within 60 days of the quote may be recycled. We'll send multiple reminders before that happens.

Used Devices

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