Frequently Asked Questions

We are located at 157 Church Street, 19th Floor, New Haven, CT 06510. We are by appointment only, so please book online or call/text us before coming in.

Yes, we are appointment-based. You can book online through our booking system or call/text us at (203) 442-6070 to schedule. Walk-ins are welcome when we have availability, but booking guarantees your spot.

Our hours vary — please check our booking system for current availability or call/text us at (203) 442-6070 for the most up-to-date schedule.

We repair cell phones (iPhone & Android), computers and laptops (Mac & PC), gaming consoles (PS5, PS4, Xbox, Nintendo Switch), tablets (iPad & Android), drones (DJI & others), and many other electronics. If you are not sure, just ask us.

Pricing depends on the device and type of repair. We provide a free diagnostic and a clear, upfront quote before any work begins. You are never committed until you approve the price. Use our Get a Quote form for an estimate.

Yes, diagnostics are free on most devices. We will examine your device and tell you exactly what is wrong and what it will cost to fix — at no charge if you decide not to proceed.

Yes. All repairs come with a 6-month to 1-year limited warranty. If the same issue comes back within the warranty period, we will fix it at no additional charge. Restrictions may apply for physical damage after the repair.

We accept cash, credit cards, debit cards, and most major payment methods. Payment is due when you pick up your device.

Most phone repairs take 1–2 hours. Computer and console repairs typically take 1–3 business days depending on the issue and parts availability. We will give you an estimated turnaround when you drop off your device.

Most repairs do not affect your data. However, we always recommend backing up your device before any repair. In rare cases (like a factory reset for software issues), data may be lost. We will let you know in advance if this is a possibility.

We use high-quality replacement parts. For some repairs, we offer both OEM-equivalent and original manufacturer parts. We will discuss your options and the price difference so you can choose what works best for you.

Yes, but the sooner you bring it in the better. Do not charge or turn on a water-damaged device — bring it to us immediately. We clean and repair water-damaged boards and components. Success rates vary depending on the extent of corrosion.

If we determine your device cannot be repaired or the cost of repair exceeds the device’s value, we will tell you honestly so you can make an informed decision. There is no charge for the diagnostic in this case.